Turnarounds Once orders are processed the design process will begin, in most design cases 3-5 business days before a proof is sent to the customer. Upon design approval, printing will begin within 24 hours, most print items take 2-4 business days before being shipped out to UPS or USPS. There are a few items that take less time as well as larger project that take more. Please consult your designer for exact turnaround times and scheduling larger projects (Booklets, Websites, Multiple Jobs and/or custom ordering).
Return/Refund Policy Once the design process has begun, there is no refund for that portion of the work/job. Once the Design is approved for print, there is no refund once printing has begun. All printed products are shipped by UPS or the USPS, once the product is shipped a tracking number may be available upon request. All packages will have confirmation of delivery, if some one else signs for the package that counts as “Delivered”, in the case of a package not reaching it’s destination, an insurance claim will be made with the shipper and a account manager will contact you with details.
Payment Policy
All Design and Print Jobs require an Order/Payment to be made prior to any job starting. Once order has been made and all information pertaining to the Order has been sent, the design samples will be made and sent via email. Once the design files are approved they will be sent to Printing Department. Once printing is complete a tracking number will be made and can me provided to you upon request. Once Design samples have been made your payment is non-refundable. In the case that the print order has been made with error, the situation will be assessed and dealt with accordingly and a partial refund can be offered.
Design jobs are quoted based on the content given at start of work, if additional information or changes are added, then final payment might vary.
The designer retains the right to use all and any works for Portfolio and any other type of showcasing works. The original work files are property of the original designer and will not be sent to client for any reason. All final print production files are given to clients at their request. Some pieces of work include different works in themselves, and those works retain there rights to the right holder. Any works provided to designer from client that are submitted and then used by designer is the responsibility of the client to make sure proper rights are allowed. We currently use PayPal to process all online payments.
Rush Orders: There is a rush fee of $25 on all design orders that are needed within 48 hours. Rush printing prices depends on the size of the order and the distance of the shipping through UPS or USPS. Any Projects Under $110 are to be paid in full upfront. A 50% non-refundable deposit is required for all projects exceeding $110 and the remaining balance will be invoiced upon completion of the work.
Design Disclaimer: THE PURPOSE OF A PROOF IS TO ELIMINATE ERRORS OR DISSATISFACTION. YOU ARE REQUIRED TO EMAIL US YOUR APPROVAL. BY APPROVING A DESIGN, YOU ARE INDICATING THAT YOU ARE RESPONSIBLE FOR ANY CHARGES TO RE-MAKE OR CHANGE A JOB IN THE EVENT THAT YOU SIGNED OFF ON A PROOF THAT CONTAINED AN ERROR (YOUR ERROR OR OUR ERROR) INCLUDING SPELLING ERRORS. WE ALSO REQUIRE ADDITIONAL TIME TO RE-MAKE OR CHANGE YOUR JOB AND THIS WILL EFFECT THE DUE DATE. DESIGN FEE’S ARE NOT REFUNDABLE ONCE AN ORDER HAS BEEN STARTED. IT IS THE CUSTOMER’S RESPONSIBILITY TO PROOF ALL WORK CAREFULLY. ONCE WORK IS APPROVED AND SENT TO PRINT, BRITTANY BAXTER/BRITBRAT GRAPHICZ WILL NOT BE HELD RESPONSIBLE FOR ANY MISTAKES (SPELLING, DATES, OR ANY INFORMATION ) ON DESIGN LAYOUT.